Access Quest Return & Replacement Policy (Free Cart Program)

Access Carts are modular accessibility data-collection devices designed for easy maintenance. As these are provided free of charge, we focus on modular repairs and replacements instead of returns.

1. Returns
Even in the rare case of a major safety or manufacturing fault, users will not be asked to return the cart. Instead, we may request photos or video evidence, and then instruct the user to safely dispose of the cart according to local e-waste guidelines.

2. Replacement Parts
- Replacement modular parts (e.g., wheels, mounts, sensors) may be supplied where available.
- Postage for replacement parts is paid by the requester.
- AccessQuest reserves the right not to provide new parts for discontinued or legacy models.
- If the issue is due to a verified manufacturing defect, AccessQuest may subsidize postage at its discretion.

3. Warranty
Free units are covered by a limited 6-month warranty for defects in materials or workmanship. This warranty does not mean replacement every 6 months; rather, it covers issues discovered within that period.
It excludes damage from misuse, modification, or wear and tear.

4. Cost Limitations
No refunds apply for free units.

5. Legal & Consumer Rights
This policy complies with the New Zealand Consumer Guarantees Act 1993, ensuring reasonable remedies for genuine defects through modular replacements.

6. Environmental Commitment
Our modular repair model reduces waste and supports sustainability. Users help by recycling, providing the Access Cart to another user, or safely disposing of unusable units instead of returning them.

7. Repair & Shipping Times
Replacement parts are typically delivered within 2–4 weeks, or up to 6 weeks internationally.

8. Contact
support@accessquest.com — Include your order number, photos/video of the issue, and a brief description.